Frequent Questions

A loved one has just died, what is the first step I need to take?

After getting in touch with a funeral director, give us a call on 03 5332 1469. Our caring reception team will assist you with an appointment time to chat with a consultant about memorial options.

How do I organise a plaque?

To organise a plaque please fill out the relevant plaque form and email the completed form to us at  (please note: this is only the first draft, our team will be assisting you before the final design is ordered). Once we have received your form, a consultant will be in touch to continue the process. Plaque forms can be found under the relevant locations on our website.

Alternatively, we can email a plaque form to you. Please call us on 03 5332 1469 or email to obtain a form or for further assistance.

How do I collect the ashes of a loved one currently in Ballarat Cemeteries care?

Give our reception team a call on 03 5332 149 to arrange a collection time from our office. Our office hours are 8:30-5 pm Monday to Friday.

How do I select and purchase an Urn?

There are many options available when selecting an urn.

To view our complete range please click on the supplier links below. Once you have made a selection please email for pricing and purchasing arrangements. Urns will take around 4-5 days to arrive once ordered.  Our offices are open, we have a small selection for you to view.

Final Touch Urns

Anakie Pottery Urns

R.H. Minter Urns

I want to begin future planning, how do I make pre-purchase arrangements?

Our consultant team are available to assist with all future planning needs. To start the conversation about current options please contact us by phone on 03 5332 1469 or email To view our current locations, visit to watch a short video presentation on each area.

Can you help us with a records search?

Our records can be searched via our website at: Alternatively you may call us on 03 5332 1469 or email us to assist you.

Can I live stream a chapel funeral service?

We are pleased to introduce our new live stream service available for all Sovereign Chapel bookings. Arrangements can be made through your chosen funeral director.

Can I live stream a burial or placement of ashes service?

We are pleased to introduce our new live stream service available for all burial and ash placement services. Arrangements can be made when booking the service at the cemetery.

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